What is the Experience Score
The Experience Score in SWOOP for SharePoint assesses the quality of user interaction with a page based on several factors. It is part of the overall Health Score, which evaluates pages on three criteria: Quality, Experience, and Engagement.
The Experience Score specifically looks at:
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Readability: The readability score is used in SWOOP for SharePoint to assess the readability of text on pages. It uses the Lix method, and evaluates the complexity of written content based on the length of words and sentences. A lower Lix score indicates that the text is easier to read, which is important for ensuring that users can engage with the content effectively.
Here's how the Lix score is categorized:
< 30: Very easy to read (e.g., children's books)
30 - 40: Easy to read (e.g., fiction, popular magazines)
40 - 50: Medium readability (e.g., normal newspaper text)
50 - 60: Difficult (e.g., typical for official texts)
> 60: Very difficult (e.g., bureaucratic language) -
Heading Length: This assesses the length of headings on the page and how effectively they help users understand the content structure.
- Text Structure: This evaluates how well the text is organized, including the number of paragraphs under each heading, which contributes to the overall clarity of the content.
The Experience Score is crucial because it reflects how users perceive and interact with the content on your SharePoint pages. A higher Experience Score indicates that users are likely finding the content accessible and easy to navigate, which can lead to better engagement and satisfaction.
How to use the Experience Score
By monitoring and improving the Experience Score, you can enhance the overall user experience on your SharePoint site, making it more effective for communication and collaboration. By monitoring the Lix score, organisations can identify areas where content may need to be simplified or restructured to improve user experience and engagement.
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