End of Life
This approach to Vivi Engage is the end of life. Microsoft's support for Viva Engage in this manner is no longer fully supported in particular with Viva Topics. The new approach uses Azure Entra ID (aka Office 365) applications to allow the correct permissions.
Please see https://support.swoopanalytics.com/hc/en-us/articles/28172841591321-Setting-up-SWOOP-for-Viva-Engage-Actions-required-by-customer-and-SWOOP for overall instructions.
Please see https://support.swoopanalytics.com/hc/en-us/articles/115002714512-How-to-set-up-a-SWOOP-for-Viva-Engage-technical-details for technical instructions.
If you have '3rd Party Applications' disabled in Viva Engage you will not be able to sign up using the standard SWOOP setup form. See How to set up a SWOOP for Viva Engage trial - technical details for information on how to check this.
If '3rd Party Applications' is ticked, then you will need to follow these instructions: Setting up a Viva Engage Trial (3rd Party Apps Allowed).
If '3rd Party Applications' is unticked, then you will need to follow these instructions: Create a 1st Party Application on Viva Engage. If you have tried to do follow the previous instructions without this feature being enabled, you will get an error after the apps permission page presented by Viva Engage (unfortunately Viva Engage blocks us from knowing this).
After creating the 1st Party application on Viva Engage, please share the following information at https://support.swoopanalytics.com/hc/en-us/requests/new:
- Name of your site. This will be used as the URL for your analytics site like this:
- Business name
- Communication email address
- Language used if special characters are used.
- Name of network
- Application 'Client ID' and 'Client Secret' (if you are concerned about emailing this please let us know for alternative communication).
- Desired region. See https://try-yammer.swoopanalytics.com/ for active regions.
- Contact phone number