From time to time the SWOOP data miner may get disconnected from your Yammer network. This can for example be because the account used for data mining has been logged out of Yammer, or because the Yammer password has been updated.
If the data miner isn't collecting data then you will get a message from SWOOP, and we'll ask you to log in to the data miner to restart it.
The link to the data miner can be found by logging on to your normal SWOOP dashboard. Read the steps below to see how you access the data miner.
Note: If you are using a Service Account for the data mining, make sure that you've logged on to Yammer with this account first, and then access SWOOP using that Service Account.
- To go to the SWOOP data miner: Click 'Admin' in the lower left corner of your SWOOP home screen, then click on the 'Miner' dashboard, and finally open the data miner URL.
- Click 'Log in to Yammer'.
- Once you have logged in to the data miner click on 'Set Account to':
After you have clicked the button you'll see that the status has changed to "Data mining enabled":
Recommendation: Create a dedicated system account for data mining
We recommend that you create a dedicated Yammer account for SWOOP that is not associated with a person. Call it for example "SWOOP Data Miner". It is very important that this account is assigned the rights of a 'Verified Admin" (does not need to be an Office365 Admin). This is not strictly required for the trial, but it is good practice as it helps ensure that the data mining process isn't interrupted by a person inadvertently being locked out of Yammer, and also means that the verified admin doesn't get annoyed by a very visible "Private Content Mode Enabled" message in Yammer.