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Visitor Personas (SWOOP for SharePoint)

By looking at the time visitors spend on an intranet page or news article we are able to suggest a likely persona to describe the type of behaviour you might see.

Glancers

Glancers typically spend so little time on a page they are unlikely to get any relevant information from the page. ​

They see the visit to the page as a mistake and immediately leave.​

A high percentage of Glancers may indicate that there are issues with navigation or link text in other pages.

Scanners

Scanners typically spend enough time on a page to look for a particular word or link. ​

They are not reading the page to understand it but to find a particular thing.​

A high percentage of Scanners may indicate the page is used to navigate somewhere else.​

Speed-readers

Speed-readers typically spend enough time on a page to get the main points from the content. ​

They are skim reading the content so can miss the full details of the page.​

A high percentage of Speed-readers may indicate pages have too much content to easily digest.​

Readers

Readers typically spend enough time on a page to read and fully understand the content.​

A high percentage of Readers is likely to indicate visitors are finding the content engaging and valuable.​

Campers

Campers typically spend more time than is needed to read a page. ​

A high percentage of Campers may indicate that the page contains information that needs to be constantly referred to, or that the page may be difficult to understand and requires re-reading several times.​