What is the Public/Private Messages report?
The Public Messages report in SWOOP for Viva Engage provides insights into the proportion of messages that are shared openly within your network. This report is crucial for understanding how transparent and collaborative your organization's communication is. Here are some key aspects of the Public Messages report:
The report shows the percentage of messages that are posted in public communities versus private ones. A higher percentage of public messages indicates a more open communication culture, which is essential for effective knowledge sharing.
What should your Public/Private split be? This will depend on the type of organisation you are. For instance, a legal or advisory firm may have teams that are legally required to secure their content and discussions. Other organisations may not have such legal restrictions and therefore there is little reason to not have all messages as public.
How to use the Public/Private Messages report
Viva Engage is a platform that should be used for open sharing. The core value proposition is fundamentally about open knowledge sharing. The ability to secure communities or messages exists in Viva Engage to accommodate, more so than facilitate, private sharing when required. Our benchmarks have the average Public/Private split at around 80% Public. If your Public/Private message split is down around the 50% split, you may need to consider whether the sharing principles for Viva Engage are being effectively communicated. If the private message use is indeed valid, you may want to consider providing an alternative platform for secure communications, leaving Viva Engage as an open sharing platform.
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