What is the Persona Distribution?

The Persona Distribution report is available in the Segments, Threads, Topics, Communities and Enterprise dashboards. It identifies the distribution of the four non-observer SWOOP Personas (Engagers, Catalysts, Responders and Broadcasters). We encourage organisations to maximise the proportion of Engagers, Catalysts and Responders. Our research identifies stronger performance when the positive behavioural personas are being demonstrated. We do anticipate that the mix may change according to the context of the group being analysed. For example, if a group is established to broadcast announcements, then a higher proportion of Broadcasters and Catalysts would be anticipated. 

The SWOOP personas have become the most engaging measure to encourage behaviour change. It is one of the few truly behavioural measures that can be found on analytics dashboards. Their validity has been confirmed by independent research groups at the University of Sydney and Griffith University. Monitoring and then coaching for positive interaction behaviours ‘online’ has been shown to also leak into the ‘off-line’ world and vice versa. Behavioural change is hard. Using analytics to target collaboration behaviours is therefore an imperative.

You can compare the distribution of the various SWOOP personas with what 'good' looks like. This goal is represented by the goal flags and the red vertical lines that represents the range of the goal. Note that the goal feature is only visible when you have selected the 3-month default date-range in the date selector.

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