The Community Health Index is available in the Enterprise and Communities dashboards. The report tracks the engagement levels over time, flagging levels that may require attention by the community leaders or community managers. It is not expected that everyone in the organisation is active all the time on Viva Engage. However, for communities to be sustainable, a minimal level of core activity is required. This report alerts community leaders if the activity levels are dropping to dangerous levels, and therefore requiring their attention.

How to use the Community Health Index

Communities are the heart of Viva Engage networks. It is inside communities where most of the real work happens. Communities will experience different rhythms in their activity, depending on their context. They will self-form and sometimes disappear through natural attrition. It is important however that valuable groups do not disappear through lack of care and attention.

Community managers should use this report like a thermometer. When activity levels cool, it is time to inject some new energy, perhaps by re-visiting your purpose, holding an online event, running a member survey or simply posting some compelling content for discussion.

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