SWOOP will analyse meta-data (e.g. date) for all public and private messages. Depending on the context it will not include private messages.
For example, private messages are included in:
- High level usage statistics
- User and Team Activity
- Public/Private Messages
- Response Rate
- Two-Way Relationships
- Cross-Team Collaboration
Private messages are excluded from:
- Most Engaging Posts (on all tabs)
Note: A message that is posted to a private group is considered a public message, but can only be accessed if you are a member of that group. In SWOOP this means that if you are a member of a private group, you can go to that group in SWOOP and see the 'Most Engaging Posts' that have been published to that group.